Contact and support
Using a Cattus Labs app and need help? Want to start a project? Get in touch. We reply as soon as we can.
Frequently asked questions
How do I get help with an app?
Choose “App support” in the form, enter the app name and describe what happened. If you can, tell us your device model and system version. See also the app support page.
How do I delete my account and my data?
See the step-by-step guide in Delete account and data. In Cattus Labs apps that have accounts, the “Delete account” option is in the app’s own settings and deletes the account and the data linked to it. If you prefer, request deletion here by choosing “Privacy and personal data”, or write to hello@cattuslabs.ai from the e-mail address on the account. We reply within 15 days, as required by the LGPD (Brazil’s General Data Protection Law). Data that the law requires us to keep, such as access logs, is kept only for the legal period and then deleted.
How do I cancel a subscription?
Subscriptions bought on iPhone are managed by Apple, in Settings › your name › Subscriptions. On Android, go to Google Play › Payments & subscriptions. For refunds, follow the rules of the store where you made the purchase.