Delete account and data

Rotina Play

In Rotina Play, only the adult responsible for the child has an account. Children have no login, e-mail or password: their data is kept inside the parent’s or guardian’s account. That’s why the parent or guardian is the one who requests deletion, both of their own account and of each child’s data.

Option 1: in the app

1. Open Rotina Play and go to the parent area. [A CONFIRMAR: does the app ask for a PIN or other check to enter this area?]
2. Tap [A CONFIRMAR: menu name, e.g. Settings › Account].
3. Choose what you want:
   • Delete a child’s data [A CONFIRMAR: exact option name; CATT-38 calls it “Revoke consent”]: deletes the child’s profile and everything linked to it. Your account stays active.
   • Delete account: deletes your account and the data of all children registered in it.
4. Confirm. [A CONFIRMAR: does the app ask for the password again or another confirmation before deleting?]

Deletion can’t be undone.

Option 2: by e-mail (no app needed)

1. Write to hello@cattuslabs.ai from the e-mail address registered on the account, with the subject “Delete account — Rotina Play”.
2. Tell us what you want to delete:
   • the whole account (yours and the data of all children); or
   • only one child’s data, with the child’s nickname in the app.
3. If you no longer have access to the account’s e-mail, say so in your message. Before deleting, we will ask for a way to confirm that the account is yours, so no one can delete another family’s data.

You can also use the form on the contact page, choosing “Privacy and personal data”.

Timeline: we reply to your request within 15 days and complete the deletion within [A CONFIRMAR: CATT-38 plans up to 30] days. We’ll let you know by e-mail when it’s done.

What is deleted

• The parent’s or guardian’s account: name, e-mail and password. [A CONFIRMAR: is the parent’s name collected? See item 4 of the checklist]
• Children’s profiles: nickname and age range.
• Each child’s routines, tasks and achievements.
• [A CONFIRMAR: any other data listed in the CATT-41 inventory.]

What may be kept for a while, and why

Some data must be kept even after deletion, because the law requires it or to prove that we complied with the law. It is not used for anything else and is deleted at the end of the period:

• Access logs for the app (IP address, date and time): 6 months, as required by Brazil’s Internet Civil Framework (Marco Civil da Internet, Law No. 12,965/2014, art. 15).
• Consent record given by the parent or guardian for the child’s data (date, time and version of the accepted text): [A CONFIRMAR with legal counsel: keep as proof of consent (LGPD, art. 8, §2) and for how long].
• Backups: deleted data is removed from backups within [A CONFIRMAR] days, as they are replaced.

Subscription

Deleting your account does not cancel a subscription bought through the store. Cancel it first: on iPhone in Settings › your name › Subscriptions, or on Android in Google Play › Payments & subscriptions. [A CONFIRMAR: will Rotina Play have a subscription? If not, remove this block from the Rotina Play section.]

GigDock Live

[A CONFIRMAR with the product owner: does GigDock Live have a user account (login)? The text below assumes it doesn’t, as described in the Privacy Policy.]

GigDock Live has no Cattus Labs account. Videos, audio, lyrics and setlists stay on the users’ devices and are not sent to us.

• To delete your content: delete the files in the app or uninstall the app from each device. [A CONFIRMAR: is there an option to delete everything inside the app? Where?]
• To delete license data: the license check sends us the license identifier and technical connection data (IP address, date and time). To request deletion of this data, write to hello@cattuslabs.ai with the subject “Delete data — GigDock Live” and include [A CONFIRMAR: how the user identifies the license, e.g. purchase e-mail or license code].
• Subscription: uninstalling the app or requesting data deletion does not cancel the monthly subscription. Cancel it in the store where you bought it. [A CONFIRMAR: is the subscription sold through the App Store, Google Play or another channel?]

Access logs follow the same rule as Rotina Play: they are kept for 6 months, as required by law, and then deleted.

Questions

If you have any questions about deletion, write to hello@cattuslabs.ai. You can also file a complaint with Brazil’s National Data Protection Authority (ANPD). Learn more in the Privacy Policy and in Privacy in Rotina Play.