App support
Need help with Rotina Play or GigDock Live? Write to us. A person on our team reads and answers every message.
How to get help
- Write to hello@cattuslabs.ai or use the form on the contact page, choosing “App support”.
- Tell us the app name and what happened. If you can, also include:
- your device model (for example, iPhone 13 or Samsung Galaxy A54);
- your system version (iOS, iPadOS or Android);
- the app version, shown in [A CONFIRMAR: path in the app, e.g. Settings › About];
- a screenshot, if it helps show the problem.
- Don’t send passwords or card details. We will never ask for them.
Response time: we reply within [A CONFIRMAR] business days. Personal data requests, such as access or deletion, are answered within 15 days.
Frequently asked questions
Who can contact Rotina Play support?
The adult responsible for the account. Rotina Play is used by children, but contact with Cattus Labs is always made by the parent or guardian. Inside the app, links to the website and to e-mail are in the parent area, protected by [A CONFIRMAR: PIN or other check], so children can’t leave the app on their own.
I forgot my Rotina Play password. What now?
[A CONFIRMAR: will the app have “Forgot password” on the sign-in screen? If so: On the sign-in screen, tap “Forgot password” and follow the instructions sent to your e-mail.] If that doesn’t work, write to hello@cattuslabs.ai from the e-mail address on the account.
How do I delete my account and my data?
See the step-by-step guide on the Delete account and data page. You can delete from the app or request it by e-mail, even without the app installed.
How do I cancel a subscription?
Subscriptions are billed by the store where you bought them, not by Cattus Labs. On iPhone and iPad: Settings › your name › Subscriptions. On Android: Google Play › Payments & subscriptions › Subscriptions. Deleting the app or your account does not cancel the subscription. For refunds, follow the store’s rules.
I changed devices. Will I lose my data?
[A CONFIRMAR with the product owner. Rotina Play: data is stored in the parent’s account, so signing in with the same e-mail on the new device is enough? GigDock Live: content stays on the users’ devices; how do you move it to a new computer? And how do you reactivate the license?]
GigDock Live can’t find the other devices. What should I do?
GigDock Live runs on the local network. Check that the operator’s computer and the band’s devices are on the same Wi-Fi network. If the problem continues, write to us with the device models and the type of network (your own router, the venue’s network, etc.).
I found inappropriate content or behavior in the app. How do I report it?
Write to hello@cattuslabs.ai with the app name and a description of what happened. We will look into it and reply.